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Enhancing Dual Services, Pursuing Shared Growth: The 2019 HAGG Company Engineering Parts Service Exchange Meeting

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2019.03.01

On February 27, the Engineering Products & Parts Service Work Conference of HAGG Company was held at Xiaoshan Hotel. Over 130 representatives from Hangzhou Gear’s engineering product service stations, parts sales outlets, and major equipment manufacturers across the country, along with relevant staff members from HAGG, gathered to summarize experiences, share information, strengthen collaboration, and jointly discuss future development. The meeting was chaired by Cai Wenbao, Deputy Director of the Parts Service Center at HAGG Company. Zhou Huanhui, Deputy General Manager of the company, delivered a welcoming speech, while General Manager Yang Shuiyu delivered an important keynote address. Xu Dingyu, Director of the Parts Service Center, presented the report on engineering products and services, the Engineering Research Institute provided an overview of new product development and ongoing improvements to existing products, and Chen Jiasen, a technician from the Information Center, introduced the company’s online repair reporting process for after-sales service. Additionally, the conference honored outstanding service stations for 2018, renewed contracts for specially designated maintenance points for the upcoming year, and replaced the service station nameplates accordingly.

Xu Dingyu’s report provided an overview of the construction machinery market and outlined the business performance of Hangchi Engineering products. It also reviewed the after-sales service efforts over the past few years and proposed a strategic approach centered on "boosting innovation, standardizing the market, and enhancing competitiveness." Building on a summary of existing shortcomings in service operations, the report put forward specific recommendations for strengthening after-sales support, including fostering enhanced communication among service stations, elevating technical and professional expertise, optimizing maintenance costs to motivate staff, harmonizing the branding and vehicle markings of Hangchi service outlets, and reinforcing the overall Hangchi brand image—ultimately aiming to elevate both the quality and effectiveness of after-sales services.

Yang Shuiyu, representing the company, expressed heartfelt gratitude to Hangchi Engineering Service Stations for their longstanding support over the years, while warmly welcoming all the service stations attending the meeting. He emphasized: "In the future, Hangchi will transform its engineering products division into a business unit model for growth, and we are confident in scaling up and strengthening our engineering product portfolio. Currently, our engineering products are evolving alongside market trends—shifting toward higher power outputs, automated transmissions, and智能化 solutions—while continuously introducing innovative new offerings to meet diverse customer demands. Expanding into the engineering market will also open up broader service opportunities for Hangchi service stations, creating additional avenues for profitability. To further bolster the work of Hangchi service stations, we are actively enhancing areas such as timely availability of spare parts, optimizing service costs, combating counterfeit Hangchi components, providing cutting-edge technical services and training, and leveraging信息化 tools to improve service convenience. Our goal is to achieve even greater success in the coming year. Moreover, Hangchi service stations and spare parts outlets must elevate both their service capabilities and overall standards, safeguarding Hangchi's esteemed brand reputation as we move forward. Together, we look forward to collaborative efforts that drive mutual growth and pave the way for a win-win partnership."

After the meeting, company leaders Zhou Huanhui, Huang Zhiheng, Song Bin, and representatives from the service stations engaged in an exchange and discussion, jointly exploring issues related to the development of the service market.