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Hangchi Holds 2014 Marine Product Parts and Services Work Conference

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2014.11.18


On November 10, the HAGG's Ship-Use Product Accessories Service Conference was held at the Baosheng Water Expo Garden Hotel in Xiaoshan. Over 150 representatives from Hangzhou Gear's nationwide ship-use product service stations and accessory distribution centers, along with relevant leaders and staff from the HAGG, gathered to summarize experiences, share information, strengthen collaboration, and jointly discuss future development.

The meeting was chaired by Xu Dingyu, Director of the Parts Service Center. Chief Engineer Song Bin delivered a welcoming speech, while Feng Guang, General Manager of the Group Company, and Huang Zhiheng, Deputy General Manager, gave important keynote addresses. Cai Wenbao, Deputy Director of the Parts Service Center, presented the report on marine product services and introduced the new service fees. Meanwhile, Qian Daxing, Director of Institute No. 1, and Wang Shujun, Deputy Director of Institute No. 2, respectively shared updates on their organizations' new product development initiatives and ongoing product improvement projects.

At the meeting, Mr. Feng, representing the company, extended a warm welcome and heartfelt gratitude to all attendees. Regarding the aftermarket service efforts, he emphasized: "In an economic environment where challenges and opportunities coexist, Hangchi must collaborate closely with our partners to achieve mutual support and win-win outcomes. We need to cultivate confidence and enthusiasm, uphold integrity in our business practices, and swiftly enhance our responsiveness to market demands—particularly in delivering exceptional after-sales service for our products. Additionally, we must strengthen our efforts in selling spare parts while diligently gathering market feedback, enabling us to stay ahead of future product developments."

Vice President Huang provided an overview of the marine product market for HAGG in 2014. He emphasized that service providers must further enhance their understanding of the critical role sales and service play, continuously elevating the quality of their support services. Additionally, he urged strengthening the development of after-sales service networks, with particular focus on reinforcing both strong and weak service locations. It’s also essential to establish a robust evaluation and assessment system for service stations. Finally, he stressed the importance of improving the overall competence of service personnel to ensure higher-quality customer support—and above all, firmly embracing the philosophy that customers are our most vital "parents," providing them with the care and respect they deserve.

After the meeting, company leaders and service providers divided into three groups for an exchange and discussion.